1. Introduction and Scope
Promenta Axient ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (promenta-axient.com) and use our services, including online courses and training programs.
This policy applies to all visitors and users of our website and services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.
2. Information We Collect
2.1 Personal Data You Provide
We collect information you voluntarily provide to us, including but not limited to:
- Registration Information: Name, email address, phone number, date of birth, and educational background
- Contact Information: Communication preferences and contact details provided through contact forms
- Course Enrollment Data: Course selections, progress, grades, and completion certificates
- Payment Information: Transaction history and billing information (processed securely through third-party providers)
- Profile Information: Professional background, skills, and experience shared on your user profile
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Usage Data: Pages visited, time spent, click patterns, and navigation behavior
- Device Information: Device type, operating system, browser type, and unique identifiers
- Location Data: IP address and approximate geographic location (not precise GPS data)
- Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
2.3 Information from Third Parties
We may receive information from external sources such as:
- Social media platforms (if you link your account)
- Payment processors and financial institutions
- Employers or institutions that may sponsor your learning
- Analytics providers and marketing partners
3. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: Providing courses, content, and learning services
- Account Management: Creating and maintaining your account, managing enrollment
- Communication: Sending course updates, newsletters, and important notifications
- Personalization: Tailoring content and recommendations based on your preferences
- Analytics: Understanding usage patterns to improve our website and services
- Marketing: Promoting our courses and services (only with your consent)
- Support: Responding to inquiries and providing customer support
- Legal Compliance: Meeting legal obligations and enforcing our terms
4. Data Sharing and Third Parties
We do not sell your personal data. We may share your information with:
- Service Providers: Payment processors, email services, hosting providers
- Business Partners: Companies offering complementary services (with your consent)
- Legal Requirements: When required by law or to protect our rights
- Aggregated Data: Non-identifiable, aggregated information for analytics and research
Our service providers are contractually obligated to protect your data and use it only for specified purposes.
5. Data Retention
We retain your personal data for as long as necessary to provide services and comply with legal obligations:
- Account information: For the duration of your account plus 3 years
- Course data and certificates: For 10 years for verification purposes
- Marketing preferences: Until you opt-out
- Log files: Typically 90 days
- Transaction records: 7 years (as required by Thai law)
6. Your Rights Under Thai Data Protection Law (PDPA)
Under Thailand's Personal Data Protection Act (PDPA) and similar regulations, you have the right to:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Request your data in a portable format
- Withdraw Consent: Withdraw consent for processing at any time
- Object: Object to direct marketing and profiling
To exercise these rights, contact us at privacy@promenta-axient.com with your request and verification of identity.
7. International Data Transfers
Some of our service providers may be located outside Thailand. When we transfer your data internationally, we implement appropriate safeguards including standard contractual clauses and adequacy decisions where applicable.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.
9. Security
We implement comprehensive security measures to protect your data, including:
- SSL/TLS encryption for data transmission
- Secure password storage using industry-standard hashing
- Access controls and authentication mechanisms
- Regular security audits and penetration testing
- Secure data disposal procedures
While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
10. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Understanding how you use our site
- Functionality Cookies: Remembering your preferences
- Marketing Cookies: Delivering relevant advertising
You can control cookies through your browser settings. See our Cookie Policy for more information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes your acceptance of the updated policy.
12. Contact Information
For questions about this Privacy Policy or to exercise your data rights, please contact us:
Promenta Axient - Data Protection Officer
Email: privacy@promenta-axient.com
Phone: +66 (2) 718-2888
Address: 2184/1 Rama IV Road, Bangkok 10110, Thailand
This Privacy Policy is for informational purposes. For Thai-language version or specific interpretations, the Thai language version shall prevail.